IRCTC - A Nightmare!

Train journey is the most comfortable when you want to travel overnight. Even a Volvo Executive buses couldn't provide a comfortable sleep better than a birth in train. The freedom of movement is another advantage that you have in train over buses.

The comfort was not with out a cost. ie. The ticket counters would always be crowded, needless to say the length of the queue during festival times. All the tickets would be booked within weeks. The lazy planners had to spend more to get hold of their births.

These days were history now due to the arrival of IRCTC. Planning the travel sitting at the computer would definitely give a great relief to the frequent travellers. But in reality, is it a comfortable zone as it looks to be?

I never booked a ticket on IRCTC without failing at least once. I believe many would agree with me. The worst case is when you have been credited for the ticket and ticket never booked. The pressure of losing money would spoil the day. The process/system in place for refunding of money for such unsuccessful attempt needs to be appreciated, you will get it back with no hassle.

The authorities should realize that online booking thru' irctc has become the most commonly used application and should enhance its performance to the benefit of the public. Will they hear this?